Terms & scope

CalibrationRecords — manufacturer workspace of Calibration Portal
Effective 11 November 2026. Yolleg Ltd, company 10455920, 71–75 Shelton Street, London, England WC2H 9JQ, United Kingdom. Support: [email protected].

Product scope
Manufacturer-controlled instrument identities, multiple outside providers, original PDFs and revisions, explicit next-due sources, batch dispatch/return, follow-up ownership and authorised human decisions. Unknown dates remain unknown. There is no independent measurement validation, uncertainty determination, accreditation verification, automatic calibration interval, laboratory certificate generation, provider email sending or fitness certification. No automatic extraction is used. Your authorised person must inspect the original and record the decision under your procedures.

Accounts and access
One owner account per organisation, with up to 20 site labels. A consultant can belong to several separately owned organisations. Use a personal work email and the single-use 15-minute sign-in link for access and recovery; sessions last up to seven days. Only the owner changes settings, billing, invitations and reviewer designation. Pro includes four additional named staff. Editors maintain records; only the owner and designated current editors confirm certificate matches and record fitness decisions. Viewers read and export. Staff membership is checked on each request and ends when revoked or Pro is inactive. Invitation records are visible after matching-email sign-in and expire after seven days; no invitation email is sent automatically. Never share sign-in links. Downloaded copies cannot be recalled.

Prices and capacity
Business Pro remains £19.99/month or £199.90/year; GBP, inclusive of applicable tax. Annual payment is charged in full. No free trial. Renews automatically until cancelled. The same Calibration Portal subscription unlocks both workspaces; no second subscription is required. Existing contracts, laboratory-portal allowances and purchased rights remain unchanged.
The free manufacturer workspace includes 5 retained instruments, 8 retained certificate metadata versions, 3 original PDFs / 10 MB total, 2 batches, 10 actions and one owner. Pro includes 300 instruments, 1,200 retained certificate metadata versions, 1,200 original PDFs / 1 GB total, 500 batches, 5,000 actions, owner plus four staff. Each PDF is at most 5 MB; structured manufacturer records including history are limited to 16 MB and 20,000 saved operations. Maximum 300 CSV rows per import. Instrument asset numbers and serial numbers must each be unique within the organisation. All retained originals count, including uploads not yet attached. CSV, complete JSON and evidence ZIP exports are included on both plans. The manufacturer vault capacity is separate from existing laboratory-portal capacity. There is no unlimited retention promise. After expiry the owner retains read and export access while the service is available; additional writes are limited by free collection capacities, and staff access requires active Pro.

Records and technical responsibility
Originals, certificate revisions, reviews and decisions are retained. A newer certificate or adverse review does not erase an earlier acceptance; inspect current review state before relying on an earlier decision. Batch closure is an administrative checkpoint requiring linked returned originals, current confirmed identity reviews, post-return human decisions and completed batch actions. Closure does not certify fitness and is not a courier, laboratory or service-provider guarantee. Source checksums identify uploaded bytes and are not external audit attestations. PDF format checks do not verify document content; open originals with a trusted local reader. All originals are downloaded as files, not rendered as trusted active content inside the app. Keep independent required archives and review every output before use.

Cancellation, refund and deletion
Cancel renewal through the signed-in Stripe cancellation portal, the existing cancellation declaration form or [email protected]. Paid access lasts to the contracted period end. The existing offer of a full first-payment refund on a withdrawal request within 14 days, including after use, remains. An acknowledgement is not completed cancellation or refund. Billing cancellation and record deletion are separate. Ask support for account deletion or correction and provide business references; never send card details or sign-in tokens. Exports contain private records and original certificates; share them only with authority.

Availability and rights
The service may be interrupted; perpetual availability or statutory archiving is not promised. Seven daily same-host recovery snapshots are retained when the maintenance runner succeeds. This is not an off-host disaster-recovery guarantee. Back up your required evidence independently. Existing account, billing, withdrawal and mandatory rights remain. Nothing excludes liability that cannot lawfully be excluded. England and Wales law applies subject to mandatory local protections.